Taiwan version mobile device models that support eSIM:

Apple

• iPhone 16 series
• iPhone 15 series
• iPhone 14 series
• iPhone 13 series
• iPhone 12 series
• iPhone 11 series
• iPhone XS Max
• iPhone XS
• iPhone XR
• iPhone SE 2
• iPhone SE 3

Google

• Pixel 9, 9 pro, 9 pro XL, 9 pro fold
• Pixel 8 Pro, Pixel 8
• Pixel 7 Pro, Pixel 7
• Pixel 6a, Pixel 6 Pro, Pixel 6
• Pixel 5
• Pixel 4a (5G), Pixel 4a, Pixel 4 XL, Pixel 4

Samsung

• Samsung Galaxy Z Flip (Model SM-F700F)

OPPO

• Oppo Find N3
• Oppo Find N3 Flip
• Oppo Find X5

Xiaomi

• Redmi Note 13 and all models released later
• Xiaomi 13, Xiaomi 13 Lite, Xiaomi 13 Pro and all models released later
• Xiaomi 12T Pro

Sony

• Xperia 10 IV, Xperia 10 V
• Xperia 5 IV, Xperia 5 V
• Xperia 1 IV, Xperia 1 V
• Sony Xperia Ace III

Vivo

• X200 Pro
• X200
• X100 Pro
• X90 Pro

Motorola

• Motorola Razr 2019
• Motorola Razr 5G
• Motorola Razr 40
• Motorola Razr 40 Ultra
• Motorola Razr 50
• Motorola Razr 50 Ultra
• Motorola Razr+
• Motorola Moto g34 5G

Sharp

• Sharp Aquos Sense 7 and all subsequent models
• Sharp Aquos R7 and all subsequent models
• Sharp Aquos Wish
• Sharp Aquos Zero 6

Nokia

• Nokia XR21
• Nokia X30 5G
• Nokia G60 5G

* The above list is based on Taiwan version phones. If the phone you are using was purchased outside Taiwan, please dial *#06# on your phone. If the "EID" barcode appears, it means that the phone can use eSIM.

* This list was last updated in March 2025

iPhone eSIM scanning installation process
1. Open the native camera and scan your eSIM QR CODE.
2. Click Continue to allow the camera to enable eSIM.
3. Click Continue to download and install the eSIM.
4. Once the installation is complete, the eSIM will start counting down.
5. Tap the newly added eSIM.
6. Confirm that the eSIM number is enabled and data roaming is turned on.

Pixel Phone eSIM scanning installation process
1. Open "Settings" → "Network & Internet".
2. Click the "+" symbol next to the SIM card.
3. Tap Switch Download SIM at the bottom of the screen.
4. Click "Continue" at the bottom of the screen.
5. Scan your eSIM QR CODE.
6. Click "Download" at the bottom of the screen.
7. Complete the process and click Set.
8. Click on the eSIM that has been installed.
9. Turn on "Use SIM card" and the eSIM plan will start counting down.

iPhone eSIM manual entry installation process
1. Open "Settings" and go to "Mobile Services".
2. Click "Add eSIM".
3. Select "Use mobile barcode".
4. Click "Manually enter details" at the bottom.
5. Enter the "SM-DP+ Address" and "Activation Code", and click "Next" in the upper right corner. (eSIM information can be viewed in the eSIM email)
6. Click "Continue" to download and install the eSIM.
7. Once the installation is complete, the eSIM plan is immediately activated and starts counting usage time.
8. In "Settings", tap the installed eSIM.
9. Confirm that the eSIM number is activated and data roaming is turned on.

Manual installation process for Pixel phones
1. Open "Settings" → "Network & Internet".
2. Tap the "+" icon next to the SIM card.
3. Click "Download SIM card instead?" at the bottom.
4. Click "Continue" at the bottom right.
5. Click "Need help?" at the bottom left.
6. Click Manual Input.
7. Enter the "eSIM Manufacturer Code" and click "Continue". (eSIM information can be viewed in the eSIM email)
8. Click Download.
9. Click "Set" and select the installed eSIM.
10. Enable "SIM card" and start calculating eSIM usage time.

If you want to check or manually set your APN, please follow the steps below:

iOS:
- Go to "Settings"
- Click on "Action Data"
- Select the eSIM you want to use
- Click on "Mobile Data Network"
- In the Mobile Data APN field, enter the APN provided in the eSIM email

Android:
- Go to "Settings"
- Select the eSIM you want to use in the "Network & Internet" section
- Click on the Access Point Name
- Add or enter the APN provided in the eSIM email

Please check the following items and then restart the computer and wait for 1-2 minutes:

• Confirmation of arrival at destination
• Confirm that airplane mode is turned off
• Confirm that roaming is turned on
• Confirm the APN information. If the APN information is different from the information in the eSIM email, please enter the APN manually.
• Turn off "Automatically select a carrier" and switch to manual selection of carriers, and select the carrier for the eSIM plan

If you have tried the above settings but still have no internet connection, please contact our customer service immediately. In order for our customer service to handle your connection problem more efficiently, please provide the following information:

• eSIM ICCID
• Your phone model
• Your location, for example, Japan - Tokyo Station

A device can have multiple eSIMs installed. For example, if you have installed an eSIM for Hong Kong, but you temporarily want to go to Japan. Well, you can just buy and install a Japanese eSIM in a store and then switch to it.

Each eSIM exists independently and cannot be used once the validity period expires. If you need to increase the amount of data or days, you will need to purchase it again.

After the eSIM plan is scanned and installed, the time calculation of the plan cannot be suspended. It is recommended that you scan and install the eSIM QR Code on the day you arrive at your destination.

The eSIM plan cannot be suspended, but if you have multiple eSIMs at the same time, you can switch between them without affecting the validity period.

An eSIM can only be installed on one mobile device and once activated it cannot be installed or activated on other mobile devices.

Please scan and install your eSIM plan within 30 days of purchase.

The validity period of the eSIM plan starts upon installation. The calculation starts from the current day until 23:59 (UTC+8) and expires at 23:59 (UTC+8) on the last day.

If you accidentally delete your eSIM plan, it will no longer be valid and cannot be restored. Please purchase a new plan.

After using the eSIM, you can manually delete it in "Settings" to avoid causing instability in the original telecom network of your phone.